Account & Data

Delete your CityPulse account

Delete your account and associated data from inside the app, or request deletion here without the app.

Effective date: 2 October 2026

Request deletion without the app

Already uninstalled CityPulse or can't sign in? Send us a deletion request by email. Include the mobile number linked to your account so we can verify it's you.

Email a deletion request

If your email app doesn't open, write to info.citypulsetech@gmail.com with the subject “Account Deletion Request – CityPulse”.

Delete your CityPulse account

Users may initiate deletion through Settings → Account → Delete Account or through https://citypulseco.in/delete-account. If a user cannot access the app, a web request may be submitted through the same deletion mechanism, subject to reasonable verification.

In the app:

  1. Open the CityPulse app and sign in.
  2. Go to Settings.
  3. Tap Account.
  4. Tap Delete Account and confirm.

Without the app: use the email request above.

What happens

  • CityPulse will process the request in accordance with applicable law and its documented deletion workflow.
  • Data no longer required for a lawful purpose will be deleted or anonymised, subject to technical and legal constraints.
  • User-facing account access may be disabled during processing.

Information that may be retained

Limited information may be retained where reasonably necessary or legally required for security, fraud prevention, tax/accounting, dispute resolution, legal claims, regulatory compliance, lawful government requirements or evidence preservation.

Third-party processors

Where processors hold personal data on CityPulse's behalf, CityPulse shall take reasonable contractual/operational steps to delete or cease processing where applicable and lawful.

Backups

Data in backup systems may persist for a limited period under a documented backup-retention cycle, during which it shall not ordinarily be restored for routine processing except for disaster recovery, security, legal or operational necessity.

Processing period

CityPulse targets completion within 30 days, subject to identity verification, technical constraints, legal retention requirements and circumstances requiring preservation of evidence.

Important

Deleting the CityPulse app from a device does not necessarily delete the account. Use the in-app or web deletion mechanism.

Support: info.citypulsetech@gmail.com | Privacy: info.citypulsetech@gmail.com | Grievance: Dhruvesh Anil Wagh, Grievance Officer, info.citypulsetech@gmail.com, House No. 9, S. No. 392/113, Singapur Garden, Takli Road, Nashik – 422010, Maharashtra, India.

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